Payment Policy

At Tronyfi store, we aim to provide a secure, transparent, and smooth payment experience for all customers.
By placing an order on our website, you agree to the payment terms outlined below.

Accepted Payment Methods

We accept the following payment methods for orders placed through our website:

  • Visa & MasterCard
  • Local payment gateway (KNET)

All available payment options are clearly displayed during checkout.

Currency

All payments are processed in Kuwaiti Dinar (KWD).

Payment Security

Payment information is protected using industry-standard SSL encryption.
Tronyfi store does not store or process customers’ card details on its servers.

All transactions are handled securely through authorized payment service providers.

Order Confirmation

Once payment is successfully completed, customers will receive an order confirmation email including:

  • Order details
  • Payment confirmation
  • Order reference number

Payment Issues

If a payment attempt is unsuccessful, customers may:

  • Try a different payment method
  • Ensure their card or bank allows online transactions
  • Contact their bank for further assistance
  • Reach out to our customer support team for help

Payment Review

In certain cases, orders may require additional review to ensure secure processing.
If an issue arises, our customer support team will contact the customer to resolve it.

Refunds

If a transaction refund is approved:

  • The amount will be returned to the original payment method used during purchase, which may take up to 14 days depending on the payment method

Please refer to the approved ( Return & Refund Policy ) available on the website for full details.

Contact Information

For payment-related inquiries, please contact us:

Store Name: Tronyfi Global
Phone: +965 6633 8704
Email: support@tronyfi.com

Business Address:
Block 1, Street 17, Building 68
Shuwaikh Industrial 2, 13017
Kuwait

Note: The headquarters is dedicated to administrative and logistics operations only and does not receive walk-in visits. All orders are placed through our website.

Customer Support Hours:
Saturday to Thursday — 9:00 AM to 5:00 PM
Average response time: 24 hours