Refund policy

Thank you for shopping with Tronyfi Store.
We strive to provide high-quality products and a reliable online shopping experience. If you are not satisfied with your order, you may request a product return or exchange and a refund in accordance with the terms outlined below.

1. Return and Exchange Period

Products may be returned or exchanged within 14 days from the date of receiving the order.

2. Conditions for Return or Exchange

To be eligible for return or exchange, the following conditions must be met:

  • The product must be unused and in its original condition
  • The product must be returned with its original packaging and all accessories and labels
  • The order number or proof of purchase must be provided

3. Non-Returnable or Non-Exchangeable Products

Products cannot be returned or exchanged in the following cases:

  • Products that have been used or damaged after delivery
  • Products that do not include the original packaging or complete accessories
  • Products stated on the product page as non-returnable

4. Return and Exchange Process

To request a return or exchange, please follow the steps below:

  • Contact us via email at support@tronyfi.com within 14 days from the date of delivery
  • Provide your order number and the reason for return
  • Once approved, you will receive return or exchange instructions

After receiving and inspecting the product, the request will be processed within 5 to 10 business days.

5. Refund Method and Shipping Costs

  • Refunds will be issued to the same payment method used at checkout, noting that the process may take up to 14 business days
  • The customer is responsible for return shipping costs unless the return is due to an error on our part (such as an incorrect or damaged product)

If the product does not meet the return conditions, the request will be evaluated based on the product’s condition.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please notify us within 48 hours of delivery
  • Provide clear photos or a video showing the damage or defect

After verification, one of the following options will be offered:

  • Full refund
  • Product replacement
  • Store credit

In this case, shipping costs will be covered by Tronyfi Store.

7. Order Cancellations

  • Orders may be canceled before shipment with a full refund
  • Once an order has been shipped, it cannot be canceled and must follow the return policies outlined above

8. Policy Updates

These policies may be updated from time to time.
Any changes will be published on this page.

9. Contact Us

For any inquiries regarding returns or refunds, please contact us via:

  • Phone: +965 6633 8704
  • Email: support@tronyfi.com
  • Address:
    Block 1, Street 17, Building 68,
    Shuwaikh Industrial 2, 13017, Al Asimah, Kuwait.

Note: The headquarters is dedicated to administrative and logistics operations only and does not receive walk-in visits. All orders are placed through our website.