Return & Refund policy

Thank you for shopping at TRONYFI Global.
We aim to provide high-quality products and a smooth online shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

1. Return & Refund Eligibility

Products may be returned within 14 days from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, accessories, manuals, and labels must be included
  • A valid order number or proof of purchase must be provided

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered by the customer
  • Items returned without original packaging or missing accessories
  • Final-sale or non-returnable items, if clearly stated on the product page

2. Return / Refund Process

To request a return or refund, please follow these steps:

  1. Contact us at support@tronyfi.com within 14 days of delivery
  2. Include your order number, reason for return, and whether you prefer a refund, exchange, or store credit
  3. Once your request is approved, you will receive instructions and a return address
  4. After we receive and inspect the returned item, the refund or exchange will be processed within 5–10 business days

3. Refund Method

  • Refunds will be issued to the original payment method used during checkout
  • Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product, etc.)
  • If the returned item does not meet the eligibility conditions, TRONYFI Global reserves the right to issue a partial refund or reject the return

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery by emailing support@tronyfi.com
  • Provide clear photos or videos showing the defect or damage

Once the issue is verified, we will offer a replacement, full refund, or store credit, and the return shipping cost will be covered by TRONYFI Global.

5. Order Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once an order has been shipped, cancellation is no longer possible, and the return process must be followed

6. Policy Scope

This Returns & Refunds Policy applies to orders placed through TRONYFI Global and delivered within the State of Kuwait only.

7. Policy Changes

TRONYFI Global reserves the right to update or modify this Returns & Refunds Policy at any time.
The most recent version will always be available on our website.

8. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Store Name: TRONYFI Global
Phone: +965 6633 8704
Email: support@tronyfi.com

Business Address:
Block 1, Street 17, Building 68
Shuwaikh Industrial 2, 13017
Kuwait

Customer support hours:
Saturday to Thursday — 9:00 AM to 5:00 PM
Average response time: 24 hours