Return & Refund policy

Thank you for shopping with Tronyfi Global.
We aim to provide quality products and a reliable online shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

1. Return & Refund Eligibility

Products may be returned within 14 days from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition
  • All original packaging, accessories, manuals, and labels must be included
  • A valid order number or proof of purchase must be provided

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered after delivery
  • Items returned without original packaging or missing accessories
  • Items clearly marked as non-returnable on the product page

2. Return / Refund Process

To request a return or refund:

  • Contact us at support@tronyfi.com within 14 days of delivery
  • Include your order number and the reason for the return
  • Once approved, you will receive return instructions

After the returned item is received and inspected, the refund or exchange will be processed within 5–10 business days.

3. Refund Method & Shipping Costs

  • Refunds are issued to the original payment method used during checkout
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as a defective or incorrect item)

If the returned item does not meet the eligibility conditions, the return may be declined or a partial refund may be issued based on the condition of the item.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery at support@tronyfi.com
  • Provide clear photos or videos showing the issue

Once verified, we will offer a replacement, a full refund, or store credit. In such cases, return shipping costs will be covered by Tronyfi Global.

5. Order Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once an order has been shipped, cancellation is no longer possible, and the return process must be followed

6. Policy Scope

This Refund & Return Policy applies to orders placed through Tronyfi Global and delivered within the State of Kuwait only.

7. Policy Updates

This policy may be updated from time to time.
The most recent version will always be available on our website.

8. Contact Information

For questions or assistance regarding returns or refunds:

Store Name: Tronyfi Global
Phone: +965 6633 8704
Email: support@tronyfi.com

Business Address:
Block 1, Street 17, Building 68
Shuwaikh Industrial 2, 13017
Kuwait

Customer Support Hours:
Saturday to Thursday — 9:00 AM to 5:00 PM
Average response time: 24 hours